Conditions per fare class:
This is the most flexible fare offering the least amount of restrictions to the client.
This class is a medium fare between our Platinum and Silver class, offering more restrictions than the Platinum class, but not as restrictive as the Silver class.
This is the lowest fare available, not allowing room for any changes made to a booking.
Pelican Air Services now offers you the client two options should a date change or cancellation occur within the stipulated times mentioned above. The first is a voucher which allows the client to hold the refund due to them on credit which can be used at a later stage as payment for another booking. The use of this voucher is restricted to one calendar year, but not later than December 31 of the same year. In order for this to apply, the payee must be the same person/company of both bookings. The second is to refund the voucher value direct into the payee’s account. Refunds are only applicable to clients who purchase Platinum class fares.